Request your consultation
Start on WhatsApp and tell the TeleDoctorSA team that you would like to book a virtual consultation.
Virtual Medical Consultations
Healthcare, without the waiting room.
Speak to a healthcare professional from home, work or wherever you are. TeleDoctorSA virtual consultations make appropriate non-emergency care easier to access through secure video or telephone consultations.
Video consultations
Phone consultations
Follow-up care
Connected records
Connected virtual care
Video or telephone consultation, based on the care need.
How it works
From request to consultation in three clear steps.
The process is deliberately simple. Request the consultation, confirm the details with the TeleDoctorSA team, then connect with the healthcare professional at the agreed time.
Confirm your care details
The team confirms the consultation format, availability and any information needed before your appointment.
Connect with your clinician
Join the agreed video or telephone consultation and discuss your concern, follow-up needs and appropriate next steps.
When virtual care can help
A practical option for appropriate non-emergency care.
A virtual consultation can be useful when a physical examination or emergency response is not immediately required. The clinician will advise if in-person assessment is more appropriate.
Follow-up consultations
Review progress after a previous consultation, procedure, treatment plan or medication change.
Chronic care support
Discuss ongoing care, symptoms, home readings and questions related to an established chronic-care plan.
General medical concerns
Discuss non-emergency symptoms and receive professional guidance on the most appropriate next step.
Results and records review
Review available results, previous notes and relevant medical information with a healthcare professional.
Medication discussions
Discuss existing medication, adherence questions, possible side effects or the need for further clinical review.
Care navigation
Get guidance on whether your next step should be monitoring, follow-up, testing, referral or an in-person visit.
Virtual consultations are not for medical emergencies.
If you believe you are experiencing a medical emergency or a rapidly worsening condition, seek urgent in-person medical care or contact emergency services instead of waiting for an online consultation.
Consultation format
Video when seeing matters. Phone when conversation is enough.
The consultation format can be matched to the clinical situation, available connectivity and what the healthcare professional needs to assess appropriately.
Video consultation
Useful when visual interaction helps the clinician understand your concern, review your general appearance or discuss information together on screen.
Telephone consultation
A straightforward option for suitable follow-ups, care-plan discussions, results review and situations where video is not necessary or connectivity is limited.
Before your appointment
A little preparation makes the consultation more useful.
Have the information most relevant to your concern nearby so the healthcare professional can spend more time on the clinical conversation and less time reconstructing basic details.
Have your health information ready
- Current medication and known allergies
- Relevant previous diagnoses or recent treatment
- Recent test results or medical documents, where available
- Home readings such as blood pressure, glucose or temperature if relevant
Prepare for a clear conversation
- Write down your main concern and when it started
- Note any changes or patterns you have noticed
- Use a private, well-lit space for video consultations where possible
- Keep your phone charged and your internet connection stable
Connected care
The consultation should be part of the care journey, not an isolated call.
TeleDoctorSA's wider digital-health approach connects virtual care with follow-up, monitoring and health records where appropriate, helping patients and clinicians retain context between interactions.
Continuity
Keep the next step connected to previous care rather than starting from zero each time.
Secure records
Relevant digital health information can support clearer follow-up and clinical context.
Remote monitoring
Where appropriate, monitoring information can contribute to more informed follow-up conversations.
Appropriate escalation
If virtual care is not sufficient, the clinician can advise on an in-person assessment or another care pathway.
Frequently asked questions
Before you book.
How do I book a TeleDoctorSA virtual consultation?
Use any Book a Consultation button on this page. It opens WhatsApp with a prepared message to the TeleDoctorSA team, who can help confirm the next available and appropriate consultation option.
Is every medical concern suitable for a virtual consultation?
No. Some concerns require physical examination, diagnostic testing or urgent in-person care. The healthcare professional may recommend an in-person assessment if virtual consultation is not sufficient.
Can I have a telephone consultation instead of video?
Where clinically appropriate, yes. The format can depend on the reason for the consultation, available connectivity and what the healthcare professional needs to assess.
Can virtual consultations be used for follow-up care?
Yes. Follow-ups are one of the situations where virtual care can be particularly convenient, especially when the clinician already has relevant context and an in-person examination is not required.
What happens if I need an in-person examination?
The clinician can advise that an in-person assessment, test, referral or other care pathway is more appropriate. A virtual consultation does not replace physical examination when one is clinically necessary.
Ready to connect?
Book a Consultation
Request your virtual consultation on WhatsApp.
Send the TeleDoctorSA team a booking message and we will help you take the appropriate next step.